Here we demonstrate how to set up menus, so that customers can order their pre-show or interval drinks directly through crowdEngage.
We integrate with many different POS systems but sometimes clients have a till system that we don't integrate with yet. Fear not! Menus can also be built manually on crowdEngage. Some clients will use this function even if they do have an integrated system for things like merchandise that isn't usually sold through the bar.
In a manual set up, all items are created in crowdEngage via the Products section. Start creating an item by hitting "create product"
Then simply input all the information needed about that individual item and do this for each item you'd like to sell. (product name and price are the minimum requirements but a description and image can also be added)
Further down this page, the modifiers can be changed. This means setting the options that will be displayed to customers - For example, when ordering a gin and tonic they can decide whether they would like a single or a double and what kind of tonic they’d like.
You can also add on any additional charge for these options and all of this will show to your customer in an easy to use format.
Once products are set up correctly, then the menus can be created
Below is an example of the Menu screen. Hit “create menu” to start a new menu. If you already have menus listed they can also be edited from here.
crowdEngage allows you to edit each menu individually and decide when to start accepting orders from customers and when the menu should close.
All times within crowdEngage are in relation to the performance start time. (Remember -60 is an hour before the show, 60 is an hour after and 0 is the performance start time.)
There are a few options to choose from regarding when you would like your orders to be sent to the POS system in order to be made up for your customers. These can either be sent in a batch once all the orders are in or you can send them one by one as they are made. Speak to support to check through the options to see what might work best for your venue.
The criteria builder can also be used to choose which customers are able to view each individual menu. For example, It can be configured so that the stalls menu is only shown to those sitting in that area. That means the customers with tickets in the stalls will receive the link to this particular menu, so they can collect their drink at the bar closest to them. - This is helpful in order to prevent long bar queues and make sure that everything is convenient for the customer.
Below is an example of the template, where you can amend these specifications and add the other details to your menu, the image, confirmation text etc. (Images will work best at ratio 1000x600)
Items can be changed per menu. So they can be added or deleted depending on what is stocked in different bars.
First the section needs to be created that the items will be categorised into. This could be beers, wines, etc. A description can also be added if needed.
Once a section has been created, then add the products that should fall beneath that particular section. Hit add product then search for the product you have previously created and then confirm.
Once all the items that are needed within a section is complete, you can create new sections until the menu is ready.
Once the menu is configured properly it can then be added on to an event
If you have any other queries relating to menus or epos system integration. Please email us at support@crowdengage.com