Here we show you how to set up menus, so that your customers can order their pre-show or interval drinks directly through crowdEngage.
We integrate with many different POS systems so that we can pull in the menu items that you already have stored with them, making setting up menus easy.
You can find the menu section under “Orders” in the crowdEngage dashboard.
Below is an example of the “Menu” screen. You can hit “create menu” to start a new menu. If you already have menus listed you can also edit them from here.
crowdEngage allows you to change each menu and decide when you would like to start accepting orders through the app and when you’d like this to stop, in relation to the performance start time.
You can then decide when you would like your orders to be sent to the POS system to be made up. You can either send them in a batch once all the orders are in or you can send them one by one as they are made, depending on what is easier for you to process.
You can also choose which customers can see each menu. For example, you can select to only show a certain menu to those sitting in the stalls. That means the customers with tickets in the stalls will receive the link to this particular menu, so they can collect their drink at the bar closest to them .
Below is an example of the template, where you can amend these specifications and add the other details to your menu, the image, text etc. Images will work best at ratio 1000x600.
You can manually change your items for each menu. So you can add or delete items depending on what you stock in different bars. You can reach this by clicking on “products” from the drop down menu.
As an example, you could also make a child friendly menu to send for children’s shows or a special menu for selling merchandise.
Here you can also amend all your menu items - change the names, images for them etc.
Further down this page you can change the modifiers. This means you can set the options for your customers - For example, when ordering a gin and tonic they can decide whether they would like a single or a double, what kind of tonic they’d like. You can also add on any additional charge for these options and all of this will show to your customer in an easy to use format.
You can add menus to an event in the same way as you would add a flow. Filter the instances and add all the menus you would like to each instance.
Your customer will then see a menu tab on their mobile ticketing that they can use to easily order items. Below are some examples of what your customers will see on crowdEngage.
Once your menu is up and running you can use the orders section to keep track of the revenue from crowdEngage orders. It will show you all the customers who have ordered, how much they have spent etc.
This can help to find out which messages are working best to raise revenue and which instances have performed better.
When your customer places an order it can then be sent back to your POS system. You can decide to either have the orders sent directly to your till to print off a receipt or you can have the orders emailed to you. Your staff will see all the information they need to create the order and have it ready for pick-up or for delivery to the customer’s seat. Happy customer, happy bar manager!
If you have any other queries relating to menus or epos system integration. Please email us at email@example.com