Here is how to set up FAQs for your customers with a list of example questions you may be asked.
You can set up your FAQs page within crowdEngage so that customers can easily find all the information they might need for their visit. This will show as a separate tab on the mobile ticket and can contain everything you might regularly be asked. To add a new FAQ just hit the create button and then it is very easy to add your question and answer.
If a particular FAQ is only needed for a specific performance you can create it and then choose the performance from the drop down menu. Once it’s ready just click on “Create FAQ” at the bottom of the page and this will be added to the list.
FAQ Examples
Each venue has unique questions that crop up for their customers but here’s some examples of common questions that may be helpful.
- What time does the performance end?
- Can I bring a suitcase/buggy to the theatre?
- How far are you from the train station?
- Is there anywhere nice to eat near your venue?
- Can I take photos?
- Do you have accessible parking?
- Does your venue have free wifi?
- Are there any trigger warnings for this show - strobe lighting etc?
- Can I sing along?
- What time should I arrive?