Here is how to set up FAQs for your customers with a list of example questions you may be asked.
You can set up your FAQs page within crowdEngage so that customers can easily find all the information they might need for their visit. This will show as a separate tab on the mobile ticket and can contain everything you might regularly be asked. To add a new FAQ just hit the create button and then it is very easy to add your question and answer.
Setting FAQs with a Criteria
We have updated the FAQ function so that you can now add a criteria to each individual FAQ. If you don't want the particular FAQ to apply to all performances then you can now click on the edit button and use the criteria builder to change which customers will see this on their mobile ticket.
The next page will then show the particular rules. You can set the FAQ to only show for certain events or maybe you want to change them depending on your venue or start time?
Just remember to type the event name in to the box exactly as it shows on your ticketing system.
Templating Language in your FAQS
You can now also use templating language within your FAQs, the same way you do in your messaging, to pull through information from your ticketing system. This is handy for the performance end time or just to give the queries a more personalised touch.
You can still use the criteria builder to only show certain questions for some events but this give you more flexibility in your messaging.
FAQ Examples
Each venue has unique questions that crop up for their customers but here’s some examples of common questions that may be helpful.
- What time does the performance end?
- Can I bring a suitcase/buggy to the theatre?
- How far are you from the train station?
- Is there anywhere nice to eat near your venue?
- Can I take photos?
- Do you have accessible parking?
- Does your venue have free wifi?
- Are there any trigger warnings for this show - strobe lighting etc?
- Can I sing along?
- What time should I arrive?