Here is how to set up FAQs that will appear on your digital ticket, with a list of example questions that are regularly asked.
An FAQs page can be set up within crowdEngage so that customers can easily find all the information they might need for their visit. This will display as a separate tab on the digital ticket and can be customised to contain everything you might regularly be asked. To add a new FAQ just hit the create button and then it is very easy to add your question and answer.
Setting FAQs with a Criteria
This function has been updated so that criteria can now be added to each individual FAQ. Simply click on the criteria builder and then choose the rule you'd like to apply.
The next page will then show the list of criteria. FAQs can be set to only display for certain events or even for specific start times (maybe matinees are different from evening shows)
Just remember to type the event name in to the box exactly as it shows on your ticketing system.
Templating Language in your FAQS
Templating language can also be used within your FAQs, the same way it would be in your messaging, to pull through information from your ticketing system. This is handy for the performance end time or just to give the queries a more personalised touch.
Get in touch if you need a hand setting this up. Sometimes this can get a bit more complex depending what the end goal is.
FAQ Examples
Each venue has unique questions that crop up for their customers but here’s some examples of common questions that may be helpful.
- What time does the performance end?
- Can I bring a suitcase/buggy to the theatre?
- How far are you from the train station?
- Is there anywhere nice to eat near your venue?
- Can I take photos?
- Do you have accessible parking?
- Does your venue have free wifi?
- Are there any trigger warnings for this show - strobe lighting etc?
- Can I sing along?
- What time should I arrive?