Here you can decide which customers will receive messages and change the criteria for message sending to suit your business needs.
If you want to send different messaging depending on your customer, you no longer have to use complex code. crowdEngage now has a handy template that will help you define the criteria regarding who you want to send each message to.
When you go to edit your flow step, you will see this above the template
This will default to “all customers”. If you’d like to change this so that only some customers will receive the message then you can click the grey “edit” button.
Once you have done this, you are presented with a list of different rules to choose from. The most commonly used rules are to amend the message depending on the area the customer is sitting in or if they have a specific ticket type.
Once you have clicked on your chosen criteria, you can then change the rule to suit what you want to achieve.
Example 1): You want to only send the message to those sitting in the stalls
Example 2): You want to send your message to everyone except those with student tickets
Please note when you fill in the box, it should match exactly what the field is labelled as within your ticketing system, so that the correct information is pulled.
Once you’ve selected your criteria and saved your flow. You can continue as normal knowing that your message will be sent to the correct customers.
The above examples are less than extensive and we can cover almost any criteria you may want so please get in touch if you are struggling to find what you need - firstname.lastname@example.org
If you’d prefer, you can still change who your message is sent to using if/else conditional logic within your text code instead, so you only have to edit one message. However, using the filter templates is a much easier way of doing this. If you want to find out more about conditional logic you can click here