Here we'll keep you updated whenever anything new happens in crowdEngage. Anything from new features to new integrations and exciting ideas to enhance your customers' experience.
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New crowdEngage Customer Facing Interface!
We have a brand new user interface on the crowdEngage digital ticket. This comes with some more features depending currently on your ticketing system. Get in touch for more information. We will be rolling this out to all clients very soon, so stay tuned!
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Tevalis Integration
We have launched our Integration with Tevalis. If you use Tevalis on your bars you can use all the pre-ordering features on crowdEngage and push order to your bar. Get in touch for more information!
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Epos Now Integration
We now also integrate with Epos Now! This means if you use Epos Now on your bars you can push your products through to crowdEngage and send pre-orders direct to your till system! Get in touch for more information!
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Digital Membership Cards
Spektrix customers can now utilise our digital membership cards (we will be rolling this out to all customers in the future). This means that your customers can show their member status on their device and save their digital card to an apple/google wallet for the future.
(see the Spektrix integration section for more info)
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Donations
We have a new donations tab that is powered by crowdEngage. This means that if you are a charitable organisation then your customers can donate directly from a tab on the mobile ticket and crowdEngage will not take any fees on these transactions.
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Apple/Google Wallet
Customers can now store their tickets in an Apple or Google wallet to make it easier to find their tickets and store them securely.
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FAQS
You can now use templating language when creating your FAQs to make these more personal to your customers. You can find out more here
On top of this, you can also use the new criteria builder within the FAQs to change who sees the messaging. This gives you way more control over how you engage with your customers!
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Email Tool
We have a snazzy new email tool so you can send out your pre-show and post-show emails in the same way as you would your texts. It doesn’t cost any more to send a few emails within your flow, so if you are already sending out a text, why not give it a try?
We have a small set-up to do to get you up and running but it’s very straightforward. If you’d like a demo of the email tool, just drop us a line!
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Criteria Builder
We have created a new criteria builder, so that you can amend who your messages are sent out to. This makes it a lot easier to navigate and means you no longer have to use code within your text to send different messaging. You can use almost any attribute within your ticketing system to change who your messages or menus are sent to. If there’s anything you can’t find how to do, then you can drop us a line and we can help you out with this. More information on how to use the new tool can be found here.
If you have any queries about the new features, or anything else, just give us a shout at support@crowdengage.com