Here you will find some of the most commonly used merge tag codes to add to your messaging.
By using these, you can set up a standard message that will be unique to each customer and will automatically pull in the information that is needed.
If you need any help in adding more complex messaging please email support@crowdengage.com
{{ your_visit_url }} - the unique digital ticket link
{{ customer.title }} - Dr, Mrs etc.
{{ customer.first_name }} - Mary
{{ customer.last_name }} - Smith
{{ event.name }} - The show title
{{ instance.friendly_start_date }} - Tuesday 30th April
{{ instance.friendly_start_time }} - 7:30pm
{{ instance.friendly_end_time }} - end time based on start time and duration being in system.
{{ instance.duration }} - running time in minutes (60) (120) etc.
{{ relative_datetime(instance.start, minutes=-30).strftime('%-I:%M%p')|lower }} - 7:00pm
Time 30 minutes before performance start time - e.g the show starts at 7.30pm. This is handy for doors open times etc.
{{ instance.venue.address }} - as written in ticketing system
{{ orders[0].id }} - would give you your first order ID if there are more than one
{{ tickets | length }} - number of tickets
{{ your_visit_url }}menus/ - takes customer straight to pre-ordering page
Below is an example of an SMS message:
{{ customer.first_name }}, Here are your tickets for {{ event.name }} on {{ instance.friendly_start_date }} at
{{ instance.friendly_start_time }} :
{{ your_visit_url }}
Click the link above to view your ticket and pre-order drinks at the bar.
This would translate to:
Jennifer, Here are your tickets for The Greatest Show on Wednesday 12th September at 7:30pm:
https://e.nga.ge/ddYmVxrJpMC48QPr1235
Click the link above to view your ticket and pre-order drinks at the bar.