Here we will show you how customers can store tickets in an Apple or Google Wallet.
Customers can conveniently add their event tickets to an Apple or Google Wallet, through crowdEngage, so that they are easy to find later.
They will see the relevant wallet depending on what device they are using. If they are using a web browser this will usually show both.
Nothing additional is needed to turn this feature on. It should automatically appear on the customer's mobile ticket, ready for use.
Once a customer taps "Add to Wallet" a new style ticket will be generated and downloaded to their iPhone or Android device so that they can use this later. Wallet tickets will work without the need for an internet connection.
Once the tickets are in a wallet they will stay there until the show has passed. Customers can also get a notification on their lock screen a few hours before the show so that they know where to find their tickets quickly.
The Wallet ticket design will have the same colours as your original branding so it will keep the feel of your venue but make life a lot easier for your customers. The layout is decided by Apple or Google respectively.
If you have any questions regarding Apple or Google wallets, please contact support@crowdengage.com for more information.