Here we will learn how to create a custom subdomain in crowdEngage and why it is useful
When your customers receive the “your visit url” that they need to click on for their mobile ticket, it is useful that they recognise this as coming from your own website. This is why it is important to have a custom subdomain rather than the default app.crowdengage.com
A custom subdomain is fully branded and will feel familiar to your customer. There are no additional charges to use a custom subdomain within crowdEngage, so it is definitely worth setting this up, to give your customers peace of mind.
Deciding on a Subdomain
First of all is the fun part, deciding which subdomain name you would like to use. We always recommend something short and sweet.
A good example is that if your website was www.example.com then your subdomain could be visit.example.com or yourvisit.example.com - as long as it is unique and hasn’t been used before.
Once you’ve decided on your subdomain, please drop us a line to let us know at email@example.com to let us know what it is.
We can then send any instructions you might need to pass on to your web or IT team, who manage your DNS records.
Pointing Your Chosen Subdomain to crowdEngage
To point a domain to crowdEngage, you'll need to create a CNAME record to point your subdomain to the special address we'll give you.
The address we'll give you will be in the format <unique-identifier>.custom.crowdengage.com.
If you use Cloudflare (or any other DNS-based reverse-proxy/DDoS protection/filtering/caching/CDN solution), please ensure that the subdomain you've chosen is excluded/bypassed.