We will demonstrate how to create your own QR codes, to help your customers get to mobile pages quickly when they are in your venue.
Some customers may not have a mobile number on their account, So instead of a mobile ticket they have a physical ticket at the venue. For these customers, you may still want to send them to their mobile tickets page where they can find your Food and Beverage menus.
As the customer has a barcode available on their printed ticket, they can use this to bring up the mobile ticket page on their phones.
For this, you’ll simply need to take them to your crowdEngage subdomain where they will enter their ticket barcode. In order to do this you’ll need to have a poster somewhere in your venue that points to the subdomain that you’ve set up for your crowdEngage mobile tickets page. Your subdomain page allows your customers to enter a barcode for a ticket and generate their mobile ticket page.|
You can find more information about subdomains here
To help your customers bring up this URL, besides printing it in large font on your poster, you can create a QR code they can scan with their devices. We tend to use https://www.qrcode-monkey.com/ for all our QR-code-generating needs. In the “enter content” section you should type in your complete subdomain URL.
And then click on “Create QR Code” on the right hand side of the page to get your QR code, the green button:
There are some options for customizing your code’s appearance on this same page, have a play and find one that fits your venue’s style. We recommend printing the QR code on a page and testing it with your phone before printing many posters with it, just to make sure the URL is correct and the QR code can be read properly.
Once your poster is ready, your customers can scan the QR code or enter the URL on their phones to navigate through to a page similar to the one below. They can then enter their barcode, and they'll be taken to the mobile ticket page.
Using the QR Code on a Physical Ticket.
You can also use these QR codes on your physical tickets and they would work in the same way when your customer reaches the venue. In the case of thermal tickets, you must check that your ticket printer is happy printing QR codes that have a high enough resolution to scan them easily with a phone. The customer just needs to scan this secondary QR code to get to the mobile tickets and orders page. We’ve prepared a separate article for you that explains this in more detail.
How to Put the Unique Link on your Spektrix Ticket Design as QR code or Link
We recommend you use both the link and the QR code on PDF tickets, this way your customers can easily use them whether it is already printed or viewed on a phone. On thermal tickets just need the QR code (we recommend checking that your printer can support printing them first).
We have prepared a step-by-step article that walks you through the process of adding this to your ticket in Spektrix. Check it out.