📬 Messaging

Here we will demonstrate how to send an automated SMS message to customers attending an event.   All messages are created in the "Flows" section of crowdEngage. This can be found from the main page of the dashboard by going to the "Messaging" drop down menu. Flows are an entire conversation that ...

This section will demonstrate how to build an automated email on crowdEngage.   Now you can automate your pre and post-show emails through crowdEngage. If you are already sending a customer a text, it will not cost any more to add on an email to flow. The set up is very similar to creating an SMS...

  Default Flow The default flow is added on to every single event in advance. If this flow is blank, no messages will be sent to customers. However, if there is a standard message for every single event then flow steps can be added and will send out automatically at the time they are scheduled. T...

This is how to determine which messages are sent to which customers. This can be used to target specific customers or exclude certain groups. The criteria builder is now active in many different areas of the crowdEngage dashboard. It can be used to change who sees a particular messaging whether i...

This is where emergency messages can be sent to customers straight away without the use of any scheduling. Messages can be sent to customers almost immediately when using the instant send function. This can be found in the Messaging drop down menu. Please note this function only works for texts, ...

This is where the sent messages are displayed so that they can be monitored In Sent Messages under the Messaging drop down menu,  you can see all the texts that have been sent in the last 30 days. By clicking on the arrow we are able to see the exact message that has been sent alongside the time ...

Here is how to set up FAQs that will appear on your digital ticket, with a list of example questions that are regularly asked. An FAQs page can be set up within crowdEngage so that customers can easily find all the information they might need for their visit. This will display as a separate tab o...