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  • How to Send an Automated Text
    Here we will show you how to send an automated text message to your customers within crowdEngage. From the main page of your dashboard, you can begin to create a text by going to the  the “Flows” section within the "Messaging" drop down menu   When you first begin on this page, you will only see...
  • How to Send an Automated Email
    In this section we will show you how to send an automated email  If you are already sending texts to customers then it does not cost you any more to send one or two emails, per show, alongside this through crowdEngage. So it makes sense to use the email tool to keep in touch with your customers a...
  • Adding Flows on to Events.
    Here is where you decide which messages are sent for each event Default Flow The default flow is added on to every single event in advance. If this flow is blank, no messages will go out to your customers. However, if you'd like to have a standard message for every single event that you sell for,...
  • How to use the Criteria Builder
    Here you can decide which customers will receive messages and change the criteria for message sending etc. to suit your business needs.  The criteria builder is now active in many different areas of the crowdEngage dashboard. You can use it to change who sees your particular messaging whether it ...
  • Sending Instant Text Messages
    Here you will learn how to send emergency messages whenever they are needed If you want to write a message and send it straight away to customers, you can do so by using the instant send function, within the messaging drop down. Please note this function only works for texts, not emails. This sho...
  • Checking Sent Messages
    This is where you can monitor your messaging once it has been sent. In Sent Messages under the Messaging drop down menu,  you can see all the texts that have been sent in the last 30 days. You can click on the arrow to see the exact message that has been sent and it will give you the time the mes...
  • Creating FAQs for Your Customers
    Here is how to set up FAQs for your customers with a list of example questions you may be asked. You can set up your FAQs page within crowdEngage so that customers can easily find all the information they might need for their visit. This will show as a separate tab on the mobile ticket and can co...