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  • Your Instance Looks Weird and is Missing Buttons
    If the graphs on your instance look big but some of them are missing or even some buttons are missing, kind of like this:There is an easy fix! You just need to zoom out until you can see everything again. Here's how to do it in Google Chrome:We know, this is silly! And it's definitely not a perma...
  • There is No Data Showing
    If you have just logged in and are seeing no new data for today, then it is time to reach out to us! Give us a call If this is the biggest on-sale so far and the promoters are emailing you for stats every 2 minutes - please feel free to call +45 53704880 and we will take care of this asap! I...
  • Can't Find an Event
    There are three approaches to take if you cannot find a specific event: SEARCH BAR: Check your ticketing platform to make sure you are searching for the right name. Sometimes events are registered with a slightly different name and thus, do not show up when you type a different name into the ...
  • User Has Not Received Invitation
    If you have sent an invitation to a user, they should have received it in their email inbox. If they have not, please ask them to check their email Spam and Trash folders. If they still cannot find the email, please contact us at support@activitystream.com for us to troubleshoot with the user.Whe...
  • "Password is Wrong" Message
    To reset your password, click on the ''Don't remember your password?'' text on the login page.    If you are not receiving the reset email, and you cannot find it in your junk mail, please contact us at support@activitystream.com.
  • Can't See Data After Logging In
    If this is the first time you are logging in, then something might have gone wrong when creating your account. Please contact support@activitystream.com with your account details (email, name, URL) for us to investigate. Please also open the Year Over Year dashboard. Are you seeing any data there...
  • Issues with the Log-in
    You might face different situations when you get an issue during the log-in. I've added  below the most common cases:   Forever loading screen after login Try refreshing your screen and/or waiting 5 minutes:  If you're using Internet Explorer or Opera to browse the platform, this may be causing ...
  • "Connection Denied" Message
    If you are seeing this error message:   Then your firewall settings are blocking traffic from either Holland or Lithuania (where we have our data centers). Please ask your administrator to unblock either of these two countries.