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Platform Basics

  • How to Find the Ticket Buyers for an Event Step by Step
    We've all been through it, it's that time where you need to find the customers who have tickets for a specific event, and you need it quickly... 😫 Then this guide is for you!   First you need to find the event, there are several ways of doing this part:Example 1: (and my favourite)🙌 1. Use the se...
  • Learn the Lingo of Customer Tags with Our Handy Glossary
    If you use Activity Stream, chances are you saw the Customer Tags graph on the Customer Overview dashboard: Where do Customer Tags come from?The customer tags are derived from an algorithm that analyzes purchases, customer records, partner databases, and also data from external databases, such as...
  • Getting Started
    If you have not gotten a training session to our platform yet, or it has been a while since you used it, this article will introduce all the main elements. What is Activity Stream? Activity Stream is a real-time analytics platform that takes transactional data from your ticketin...
  • How to add a new user
    To get your colleagues and external collaborators (ex. promoters) in on the action, you can invite them to join as users in your Activity Stream account.The action of adding new users is only possible for users with Manager role. If you cannot see the  button on your navigation menu on the left o...
  • User Roles
    To give permissions to users, you define User Roles. A user role is a common group of permissions, with access to specific dashboards and tools on the platform. These roles can be defined on the platform.    On Activity Stream, there are two predefined roles: User (access to all minus admin)...
  • Top Bar
    Search Bar On the search bar you can insert various types of information you require such as performer, production, events as well as a specific client name you are looking for. Below you can see an example of what it looks like when inserting information into the search bar such as the name, ...
  • Chart Filter Buttons
    Each chart has different buttons that you can use to customise your research and make your life easier. These buttons allow you to:  
  • How to find specific Events, Performers and Productions
    To search for information regarding a specific event, performer or production you can use the search bar in the bar part of every dashboard. After searching for a specific title, if you happen to get too many results to see your sought after result, you can then narrow down by Events, Produ...
  • Avg. Lead Time Distribution by Week
    This chart is situated in the Customer Overview, and it displays how many weeks before the show your clients are buying their tickets. The information in this graph will help you understand the best time for your marketing campaigns.   The example provided can be used to create a use case. ...