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  • Introduction to Templating
    Here you will learn how to create your text flow steps using message templating language.   When building your message templates in crowdEngage you will come across various needs for simple and complex customizations. For example, you might want to address your customers by name, add special info...
  • Text Flow Example Templates
    Here you will find some templates that you can use to create your own flows and edit them to suit your needs. Remember this list is not exhaustive, it’s just to help you get started and show you the kind of messages that our clients usually send. If you’d like any further help with this please co...
  • Using Customer Fields in Message Templates
    Here we will show you how you can automatically fill in your customer's information in your messages to them, by using customer fields in your message templates.   crowdEngage can take customer information directly from your ticketing system and use it to personalise your messaging. you can use j...
  • Representing Dates and Times Within your Message Templates
    Here we learn how to add datetime relative to another datetime so that your customer messaging is clear.    We are used to receiving generic messages that tell us “the show is 120 minutes long” but in crowdEngage we can change these messages so that it tells your customer the exact time they can ...
  • Adding a Link to Mobile Tickets
    We demonstrate below how to add the mobile ticket link to your pre-show messaging.    We call the place where customers can view their mobile tickets, place preorders, and get directions via Google Maps the Your Visit app. To insert a link to the Your Visit app you need to add the special tag:...
  • Dynamic Pluralisation
    Here we explain how to keep your messaging grammatically correct using the template code.   Sometimes you write messages where you need to refer to an unknown quantity. For example, each customer might have booked a different number of tickets to a performance. It could be one ticket or multiple...
  • URL Shortening
    Here we explain the crowdEngage built-in URL shortener that includes click tracking Text messages that are over 160 characters long are counted as one message per 153 characters, so it pays to be concise! crowdEngage includes a built-in URL shortener which will replace every web address included ...
  • Conditional Logic (If/Else Statements)
    Here we learn how to send a different message depending on the customer criteria of your choice, using if/else statements   If/else statements are used to change the content of your message depending on different variables that relate to your customer. This means the same message that you write c...
  • Using Event and Instance Fields in Message Templates
    You can use just about any information about the event and instance that your network exposes via its API. Here are a few examples of the fields you can use:   Instances instance.friendly_start_date instance.friendly_start_day instance.friendly_start_time instance.start instance.start_h...
  • Inserting Merge Fields/Dynamic Content
    Address your customers by name, including the performance start time, and more. You can insert data from the customer, event, instance, or order into each message. This is really handy as it means that the same message template can be used for multiple events, and personalized for each customer. ...