crowdEngage integrates with many different POS systems. This means that we the products listed within your till system can used to build menus and there will be communication between crowdEngage and this system.
The menu section can be found under Orders in the crowdEngage dashboard.
When your POS system has been synced to crowdEngage, any items that are available on the web will be pulled through automatically and you will be able to see them in the Products section. Items cannot be edited here, any descriptions etc. must be updated from the POS system. The only thing that can be edited within the products section is any product images that would be used to display on the customer facing menu.
Items can be added and removed from crowdEngage by changing whether they are available on web on your POS system back office.
Once products have pulled through correctly, you can then start creating Menus.
Below is an example of the Menu list screen. You can hit “create menu” to start a new menu. If you already have menus listed you can also edit them from here.
* New Menu feature *
Now when you create menus you can choose which POS system the items will pull from (if you have more than one venue or more than one Till site) - This selection can only be made from the drop-down menu at the time of creating the menu and can't be changed after that.
You can also decide whether or not the menu is synced to your till system (adding and removing items from there directly) or if you want it unsynced and you will add and remove from crowdEngage.
If the button is selected it will be synced and unticked will be added manually from your product list.
crowdEngage allows you to edit each menu individually and decide when to start accepting orders from customers and when the menu should close.
All times within crowdEngage are in relation to the performance start time. (Remember -60 is an hour before the show, 60 is an hour after and 0 is the performance start time.)
There are a few options to choose from regarding when you would like your orders to be sent to the POS system in order to be made up for your customers. These can either be sent in a batch once all the orders are in or you can send them one by one as they are made. Speak to support to check through the options to see what might work best for your venue.
The criteria builder can also be used to choose which customers are able to view each individual menu. For example, It can be configured so that the stalls menu is only shown to those sitting in that area. That means the customers with tickets in the stalls will receive the link to this particular menu, so they can collect their drink at the bar closest to them. - This is helpful in order to prevent long bar queues and make sure that everything is convenient for the customer.
Below is an example of the template, where you can amend these specifications and add the other details to your menu, the image, confirmation text etc. (Images will work best at ratio 1000x600)
Once the menu is configured properly it can then be added on to an event
If you have any other queries relating to menus or epos system integration. Please email us at support@crowdengage.com